Refund policy
If you have a question or concern about your purchase, contact Blackhawk Plastic Surgery & MedSpa at info@blackhawkplasticsurgery.com or (925) 736-5757. Please include your order number.
This policy applies to products purchased through our online store, including orders collected at the practice.
Unopened Products
You may request a return within 30 calendar days of delivery or pickup.
Eligible products must be unused, unopened, and in their original packaging with factory seals intact. Proof of purchase is required.
Contact us for approval and instructions before returning a product. Approved returns must be shipped or brought to the practice within 14 days of approval.
Opened Products & Reactions
Opened products generally cannot be returned because of personal preference, fragrance, texture, or a change of mind.
If you experience irritation or an unexpected reaction, stop using the product and contact us within 30 calendar days of delivery or pickup. Our team will review your concern and may approve a refund or exchange, including for an opened product. We may request that the product be returned.
You do not need to send photographs of your skin to request a review. Seek medical care when appropriate.
Supplements, Sale Items & Gift Cards
Unopened supplements with intact factory seals are eligible for return under the 30-day policy. Opened supplements are excluded from routine returns, but we review product-quality concerns separately.
Discounted products follow the same return policy unless clearly marked final sale before purchase.
Gift cards are nonreturnable except where required by applicable law.
Damaged, Defective, or Incorrect Items
Please report damaged, defective, or incorrect items within 7 days of delivery or pickup, when possible. Include your order number and relevant photos of the product and packaging, when available.
The 7-day reporting request helps us resolve issues promptly; it is not an automatic denial of later valid claims.
After review, we will offer an appropriate replacement or refund. We cover related return or replacement shipping costs for approved claims.
Return Shipping & In-Person Returns
Customers pay return shipping for ordinary returns. We recommend using a trackable shipping service and retaining proof of shipment.
Approved online returns may also be brought to the practice at no charge:
Blackhawk Plastic Surgery & MedSpa
3600 Blackhawk Plaza Circle
Danville, CA 94506
Pickup and return hours — Pacific Time:
Monday–Thursday: 8:00 a.m.–5:00 p.m.
Friday: 8:00 a.m.–4:00 p.m.
Please obtain approval before mailing or bringing in a return.
We do not charge restocking fees. If your original order qualified for free shipping, we will not retroactively deduct outbound postage from your refund.
Original shipping charges are not refunded for change-of-mind returns. Applicable shipping charges will be refunded when the practice supplied an incorrect or defective item.
Refunds
We will inspect your return and issue any approved refund within 5 business days of receiving it. Refunds are issued to the original payment method for the amount paid for the returned items, including applicable tax.
Your bank or card provider may take additional time to post the credit. We will notify you if a return is not approved and explain why.
Exchanges
Approved exchanges for unopened products may be handled at the practice, subject to stock availability.
For shipped exchanges, please arrange an approved return and place a new order for the replacement product. Reaction-related exchanges are reviewed individually.
Cancellations
Contact us promptly to request cancellation. We accept cancellation requests until fulfillment begins. After shipment, the return conditions above apply.
Contact Us
Blackhawk Plastic Surgery & MedSpa
3600 Blackhawk Plaza Circle
Danville, CA 94506
Email: info@blackhawkplasticsurgery.com
Phone: (925) 736-5757
This policy does not limit rights available under applicable law.