Shipping policy
Blackhawk Plastic Surgery & MedSpa offers standard shipping and free local pickup for eligible online purchases.
Shipping Destinations & Rates
We ship within the contiguous 48 United States. PO boxes are supported where available through our shipping carrier. We do not currently ship to Alaska, Hawaii, US territories, or international destinations.
- Free shipping on orders of $100 or more, calculated after discounts and before tax.
- $10 standard shipping on orders below $100, calculated after discounts and before tax.
Processing & Delivery
Orders generally ship within 1–2 business days, excluding weekends and holidays.
If we cannot ship within the stated processing period, we will contact you with an updated estimate and explain your cancellation and refund options.
Free Local Pickup
Pickup is free at:
Blackhawk Plastic Surgery & MedSpa
3600 Blackhawk Plaza Circle
Danville, CA 94506
Pickup hours — Pacific Time:
Monday–Thursday: 8:00 a.m.–5:00 p.m.
Friday: 8:00 a.m.–4:00 p.m.
Pickup orders are generally ready within one business day. Please wait for your pickup-ready notification before visiting and bring your order confirmation.
For pickup questions or arrangements, contact info@blackhawkplasticsurgery.com or (925) 736-5757.
Address Changes & Cancellations
Please check your shipping address before submitting your order. Contact us promptly if you need to request an address change or cancellation.
We accept cancellation requests until fulfillment begins. Once fulfillment has started, changes or cancellations may no longer be possible. Shipped orders are subject to our Returns & Refunds Policy.
Damaged, Incorrect, or Missing Orders
Please inspect your order upon arrival and report damaged, defective, or incorrect items within 7 days, when possible. This reporting timeframe helps us resolve issues promptly and does not automatically exclude later valid claims.
Include your order number and relevant photos of the item and packaging, when available. We will review the issue and arrange an appropriate replacement or refund. We cover related shipping costs for approved damaged, defective, or incorrect-item claims.
If your package appears lost or is marked delivered but cannot be located, contact us promptly. We will help investigate with the carrier and review the appropriate resolution.
Contact: info@blackhawkplasticsurgery.com or (925) 736-5757.
ZO Skin Health
ZO Skin Health products are not available for online purchase. Contact our team for in-practice purchasing assistance.